Customer Service
Warranty
ZHEJIANG YUANZHONG SOLAR CO., LTD. Warrant for all STANDARD PV MODULES produced by ZHEJIANG YUANZHONG SOLAR CO., LTD.
As below:
1. Limited Product Quality Warranty – ten years Repair, Replacement or Refund Remedy ZHEJIANG YUANZHONG SOLAR CO., LTD. with offices at LONGYOU of China Warrant that for ten(10)years from the date of delivery, its Photovoltaic modules ("PV modules") shall be free from defects in materials and workmanship under normal application, installation, use and service conditions. If the PV modules fail to conform to this warranty, then for a period ending ten (10) years from date of delivery to the original end customer ("the Customer"), ZHEJIANG YUANZHONG SOLAR CO., LTD. will, at its option, either repair or replace the product, or refund the purchase price as paid by the Customer ("Purchase Price"). The repair, replacement or refund remedy shall be the sole and exclusive remedy provided under the Limited Product Warranty and shall not extend beyond the ten(10) years period set forth herein. This Limited Product Warranty does not warrant a specific power output, which shall be exclusively covered under clause 2 hereinafter (Limited Power Warranty).
2. Limited Power Performance Warranty
a) ZHEJIANG YUANZHONG SOLAR CO., LTD. warrants: If, within twelve (12) years from date of delivery to the Customer any PV module(s) exhibits a power output less than 90% of the Minimum Peak Power1, 2 as specified at the date of delivery in ZHEJIANG YUANZHONG SOLAR CO., LTD. Product test data, provided that such loss in power is determined by ZHEJIANG YUANZHONG SOLAR CO., LTD. (in its reasonable discretion) to be due to defects in material or workmanship, ZHEJIANG YUANZHONG SOLAR CO., LTD. will replace such loss in power by either providing to t he Customer additional PV modules to make up such loss in power or by providing monetary compensation equivalent to the cost of additional PV modules required to make up such loss in power
or by repairing or replacing the defective PV modules, at the option of ZHEJIANG
YUANZHONG SOLAR CO., LTD.
b) ZHEJIANG YUANZHONG SOLAR CO., LTD. additionally warrants: If, within thirty (30) years from date of delivery to the Customer any PV module(s) exhibits a power output less than 80% of the Minimum Peak Power 1, 2 as specified at the date of delivery in ZHEJIANG YUANZHONG SOLAR CO., LTD 's Product test data, provided that such loss in power is determined by ZHEJIANG YUANZHONG SOLAR CO.,LTD. (in its reasonable discretion) to be due to defects in material or workmanship ZHEJIANG YUANZHONG SOLAR CO., LTD. will replace such loss in power by either providing to the Customer additional PV modules to make up such loss in power or by providing monetary compensation equivalent to the cost of additional PV modules required to make up such loss in power or by repairing or replacing the defective PV modules, at the option of ZHEJIANG YUANZHONG SOLAR CO., LTD.
3. Exclusions and limitations
a) Warranty claims must in any event be filed within the applicable Warranty period.
b) The Limited Warranties do not apply to any PV modules which in ZHEJIANG
YUANZHONG SOLAR CO., LTD’s reasonable discretion have been subjected to: misuse, abuse, neglect or accident; alteration, improper installation or application;
nonobservance of ZHEJIANG YUANZHONG SOLAR CO., LTD.’s installation, users and/or maintenance instructions; power failure surges, lightening, flood, fire, hail storms, accidental breakage or other events outside ZHEJIANG YUANZHONG SOLAR CO., LTD.’s control.
c) The Limited Warranties do not cover any transportation costs for return of the PV modules, or for reshipment of any repaired or replaced PV modules, or cost associated with installation, removal or reinstallation of the PV modules.
d) Warranty claims will not apply if the type or serial number of the PV modules is altered, removed or made illegible.
4. Limitation of Warranty Scope
Subject to the limitations under applicable law, the limited warranties set forth herein are expressly in lieu of and exclude all other express or implied warranties, including but not limited to warranties of merchantability and of fitness for particular purpose, use, or application, and all other obligations or liabilities on the part of ZHEJIANG YUANZHONG SOLAR CO.,LTD., unless such other warranties, obligations or liabilities are expressly agreed to in writing signed and approved by ZHEJIANG YUANZHONG SOLAR CO., LTD. ZHEJIANG YUANZHONG SOLAR CO.,LTD. Shall have no responsibility or liability whatsoever for damage or injury to persons or property or for other loss or injury resulting from any cause whatsoever arising out of or related to the product, including, without limitation, any defects in the module, or from use or installation. Under no circumstances shall ZHEJIANG YUANZHONG SOLAR CO., LTD. be liable for incidental, consequential or special damages, howsoever caused. Loss of use, loss of profits, loss of production, loss of revenues are therefore specifically but without limitation excluded.
ZHEJIANG YUANZHONG SOLAR CO., LTD. aggregate liability, if any, in damages or otherwise, shall not exceed the purchase price paid to ZHEJIANG YUANZHONG SOLAR CO., LTD. by the customer, for the unit of product.
5. Obtaining Warranty Performance
If Customer has a justified claim covered by this Limited Warranty, Customer should immediately send such notification to ZHEJIANG YUANZHONG SOLAR CO., LTD.
Corporation, directly. In addition, Customer should enclose evidence of the date of delivery of the PV module. The return of any PV modules will not be accepted unless
prior written authorization has been given by ZHEJIANG YUANZHONG SOLAR CO., LTD. All claims, questions or concerns under this Limited Warranty must be delivered to ZHEJIANG YUANZHONG SOLAR CO., LTD.ZHEJIANG YUANZHONG SOLAR CO., LTD.
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1 “Peak power” is the power in peak watts that a PV module generates at STC (Standard Test conditions: Irradiance of 1000 W/m2, light spectrum AM 1.5g and a cell temperature of 25 degrees C)
2 “Minimum Peak Power” = Peak power minus the Peak power tolerance
